How do I raise a concern, feedback or suggestion

We welcome all feedback on our products & services and just as important if you have any concerns or issues we encourage you to contact us support@webull.com.au or call us 1300 545 899 to discuss.

Complaint Resolution

Step 1 - Talk to us

Where possible, we encourage you to contact us as soon as possible for assistance with your complaint.

We are committed to achieving the best outcomes for all of our customers.

We aim to resolve your complaint at your first point of contact with us. If we are unable to do so within 5 business days and require more time to investigate, we will:

• Acknowledge your complaint;

• Assess and investigate further into it for you;

• Provide you with a complaint reference number and our contact details;

• Keep you informed of our progress; and

• Provide you with an IDR Response.

Step 2 – Contact the Australian Financial Complaints Authority

If you are not satisfied with our response and wish to proceed further then you may take the matter to the Australian Financial Complaints Authority (AFCA). AFCA provides fair and independent financial services complaint resolution that is free to consumers.

Before the Australian Financial Complaints Authority can investigate your complaint, you must have first given us the opportunity to review it.

The contact details for the Australian Financial Complaints Authority are:

Phone: 1800 931 678

Email: info@afca.org.au

Internet: www.afca.org.au

Mail: GPO Box 3

Melbourne VIC 3001